Mini Car Rentals Cairns Reviews
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Cairns Car Hire Company Reviews
We bought a car from Mike who was super kind and helpful from the start. Thanks to the whole team, you made our first Christmas in Cairns an awesome one 🤠
Easy friendly interaction with any questions answered…A great small business , helped me when the airport rentals couldn’t
Very helpful with touring information. Car was clean and tidy and went well. Highly recommended as the price was very reasonable.
The Salesman was excellent. Very obliging. He delivered the car to the cruise terminal the night before so we had a quick exit to Port Douglas. Totally recommend using them.
Good car, good service, and even received a lift back to Cairns accommodation, which wasn't asked for. Will use again.
Beware – Misleading Information and Hidden Charges!I am deeply disappointed with my experience with this luggage storage company. My family and I, while in Australia, needed a place to leave our bags for a few hours. I found their website, which clearly stated a rate of $4 per day. Trusting this information, I entered my details, left the luggage at the designated location, and everything seemed fine.However, at the end of the day, I was charged almost double the amount! It was only then that I realized the rate shown on their website was in USD, not AUD. This crucial detail was not clearly communicated, making the pricing extremely misleading.Such deceptive practices left us feeling cheated and frustrated. If they operate internationally, they must ensure their pricing reflects the local currency or at least clearly indicate otherwise.To anyone considering using their services: be very careful and double-check the fine print. What seems like an affordable option might cost you much more than you expect.Would not recommend.
They provide luggage storage and we were scammed, because the mention prices are in US dollars, so it’s much more that you’re supposed to pay, and they didn’t mention anything about it, even when confronted directly. Please find another place to leave your luggage. Not recommend!
Last month, I rented a car using this mini car rental company. At the end of my study abroad in Australia, I took a trip to Cairns before returning to Japan.The Chinese woman at the reception was kind enough to recommend some spots.Then, on the night before I returned home, before I could return my car, my bag was stolen and the keys to my rental car were also stolen. Even though it was night, when I contacted them by phone, the father and son who run the hotel came right away and took me to the hotel. I felt very anxious, but he spoke kind words to me. He didn't seem like a business person, but was really kind and heartfelt.Even though it was stolen, thanks to the wonderful hospitality of everyone at the mini car rental, it became a great memory. Thank you very much.I would like to use it again when I travel to Cairns!I really recommend it! !Also, since you never know what will happen when you travel, we recommend that you take out overseas travel insurance just in case.
Highly recommend Mini Car Rentals, the best in Cairns.Fabulous service a great choice to suit your needs and value for your money !!!
Sensational customer service 👏QuickEasyConvenientWell done Team, our experience was 10 out of 10 💯
I rented it for just one day during my trip. I went to the store without a reservation and was worried whether I would be able to rent it, but the very kind staff helped me and I was able to rent it perfectly!I can barely speak English, but they are very polite and helpful! Even though I was nervous because I couldn't understand English, she kept smiling and saying "It's easy😄👍" and I had a lot of fun even before I rented it👍😁They gave me a lot of advice on how to plan my drive for the day, I expanded my map, and the beaches and cafes here are amazing! It makes me excited and I can really enjoy it! Especially the atmosphere at Palm Cove Beach🌴🌴 was just amazing! Please come and see it by renting a car! You can rest assured that your $500 deposit will be refunded within 1-2 days after you return your car.When I go to Cairns again, I would like to rent from this shop 👍 I can definitely recommend this shop to everyone 👌
I had an excellent experience with Mini Car Rentals. Mitch and Phoebe were incredibly helpful, providing prompt responses and clear communication throughout. They even gave me brochures and great recommendations for places to visit in Cairns. Highly recommend their service!
Service was great, called on the day for a car and 15 minutes later I had one. Provided good advice on places to visit and finished the service with a trip to the airport. Better price than the usual rental establishments.
Phoebe was very patient and helpful answering a lot of questions from us. Mike was very friendly picking us from the hotel to the company to sign the contract. We forgot our phone in the car and Mitch delivered it to our hotel. We have also got our deposit back. Thank you all and we def recommend this family local business 🙂
Had a nice walk to the shop and found it very easy to rent a car for the day. The agent at the counter was very nice and courteous and was happy to provide options as we asked about the different ones. It was a very simple process to hire the car, get a quick understanding of the car and any pre-existing damages and easy to drop it off. Whilst the shop is not 24 hours, we were provided instructions on how to drop it off after office hours. I then received my deposit refund and all is well!
Amazingly maintained cars, clean and trustworthy service, reasonable on pocket.. If in Cairns, highly recommended
They just keep charging for absurd fees weeks after your return date without any permission. Horrible service.
Service was prompt. Collected from the airport and accommodated our budget and needs while visiting Cairns and surrounds without breaking the bank.
The service was great, and the car was really good. The shuttle service has limited options. Everything else was fast and efficient
Helpful agent! Easy to pick up and drop off. Clean vehicle! Will rent from this business again!
Value cars, good business and staff especially Clay. I’m glad how he handled things, would recommend again
Excellent service and value with helpful friendly staff. Car was exactly as advertised too.
Really good service. Staff (Clayne?) were professional and friendly. Car was in decent condition and was very great value. Highly recommended.
Friendly and informative staff who were very prompt in collecting us for our booked rental car.
I used it when my family went on vacation to Cairns in October 2024. I made a reservation online in advance based on the information on YouTube that there was a Japanese staff member, but when I went there, he was not present.Although it was in English, the instructions were easy to understand and thorough, and I was able to complete the procedure without any problems.When I returned it, they immediately sent me to the airport for $20 (regardless of the number of people), which was very helpful.
Busy time of the year. My general car agency let me down and couldn't offer me an alternative. Minicar was able to find something for me on short notice. So great I'd recommend them.
Really disappointed at the customer service when I arrived. The lady was hasty and confused and they promised me proper guidance of my route north and they didn't deliver. I had to figure everything out myself w help from a lady at a new destination which I was lucky to have been there for me. It's pretty dangerous to not have maps handy for a first timer. Really really poor and unsafe service. I will never use this service again.
Highly Recommend this local company Staff are very helpful. Even offered to pick up and drop off to our accommodation. The young lady that had taken our booking and even dropped me back accommodation was fantastic. Thank you
The rental car shop was friendly and friendly, and although it wasn't always there, there were working holiday Japanese staff, and conversation was smooth, and the vehicle I rented was brand new and I had a comfortable trip.
I don’t recommend itFirstly, we booked the cat for a specific day and just realize they got it wrong and gave it a different day. We got an old car because the battery stopped suddenly out of nowhere and in our way back to the city to repost the gasoline, the battery stopped working in a traffic light in the middle of nowhere. Lucky enough, we got help from two nice men that help us.Worried about the car stopping again, we couldn’t fill the gas.We told Mitch about it. Got charged for the fuel not filled that is not an enjoyable experience when you are on holidays and the rental should take the responsibility of these fee.It’s not fair, we would’ve refill the fuel if the battery wouldn’t have given us any problem.
The end to end experience was really smooth and seamless, glad that I chose mini car rentals. Thank you
Had such a great experience dealing with this small family car rental business. Very responsive in their proactive communication and competitive in their pricing against the big names. If you are heading to Cairns, make sure you check Mini Car Rentals out.
Very nice experience front-of-house thank you to Phoebe. Car clean and comfortable and didnt miss a bit thank you to back-of-house
Very easy to work with, the bloke we had was very friendly and helpful and we booked for the day then we rang for another day with no fuss
We decided to hire a car for a day rather than join another tour - no offence, just needed space. We enjoy creating our own adventure and supporting local family businesses. Mitch and the team went above and beyond to ensure our adventure was a success. I can not recommend them enough. We enjoyed our extensive visit to the tablelands and look forward to using their services again in the future. Thank you.
I rented a small Kia for 24 hours to do some exploring. Nice car and no issues whatsoever. I was able to drop the car and keys after hours so that was handy. Thank you!
Great service! Easy booking, fabulous pick up service, clean car and friendly informative staff. Everything easy!
Mitch was very helpful. We were able to book a car the morning of pickup and it was very affordable. Great service, would use again.
Even though I only understand Japanese, they were very kind and helpful. The Japanese staff will give you detailed instructions. I will study English a little more!
This is my second time using your service, and I would like to thank you for your detailed explanations and kind response. Once again, we were able to rent a car with confidence and enjoy driving and sightseeing in Cairns. Also, I would like to use it when I go to Cairns.
We had an excellent experience with Mini Car Rental, it's family business, Chopper also invited us have a look his Harley museum😀.And Chinese staff Phoebe is very nice and professional, she gave us very good advice about the car and also help us to book a good cruise with big discount.
Was picked up from my hotel to the rental agency to sign appropriate forms. Everyone I encountered was courteous and friendly. Explanation nice and simple. I knew they could be trusted. They upgraded me to a bigger car without extra charge so am grateful for that.
This business provides unbelievable service. They collected me at my hotel and took me to their office where we did the paperwork and I took the car for three days.Then after three days I went to their office to return the car and they took me back to my hotel.JUST BRILLIANT SERVICE
From speaking to Claye at MiniCar Rentals to book our car, to meeting Claye to pick up our car everything ran smoothly to dropping off our car a week later. We would certainly recommend MiniCar Rentals. Lovely helpful staff. Judy and Marj
Our Experience was amazing! We were picked up from our hotel by mini car rentals and driven to their office so we could finish the process of renting a car. All the staff were great and made the whole process as easy as possible.
Friendliest car hire people we have ever dealt with and so easy. Car was fine
I Will highly recommend Mini car rentals. Mitch and his staff are absolutely excellent. Great and safe cars at great prices and amazing service.
Staff were very helpful when we got the car. Also they gave me written notice that we had full insurance as I am over 75 years old.(Our rental was for 7 weeks.)The little car was excellent.Returning it was also easy.We hope to return to the area next year and we will certainly be contacting Mini Car again.
What a wonderful company to deal with. Clearly a family run business that puts the customers first. Easily the best car hire place we’ve dealt with and we’ve travelled the world. The booking process was easy, Clay was so friendly and easy yet professional. He made everything hassle and stress free.Sayaka was absolutely lovely - we met her when we drove our car back and then she took us to the airport. She was so friendly and accommodating. We spoke the whole way to the airport about travelling and she had some great tips - an asset to your company! She spoke very highly of the company and her colleagues and supervisor which is so important when keeping a family business alive - having staff as genuine advocates ☺️Thanks guys - we will be highly recommending you guys and your team to all of our friends and family.
Good location within walking distance of Cairns City Center. Clean reasonably priced rental cars. Appreciate the accommodations they made to fit our travel plans. Thank you!
Everything was decent and quick, the people were nice and friendly. One issue to beware of though is the kilometre limit which is not stated on the website as far as I could see, or the confirmation email. (Edit: it is actually on the website but I do think it could be stated more clearly in multiple places, and the below still holds true, you're better off just getting the bigger car with unlimited kilometres).It seems on some of the smaller cars you are only allowed 60km/day of hire. And we were only told this when we got there to pick the car up, and were given the option to add unlimited kilometres for $20/day.They should definitely be more up front about this on the website.In case you want to do more driving, it would be the same or similar pricing to just get one of the slightly more expensive, bigger cars with unlimited kilometres. It will be the same or cheaper than getting the smaller car and adding on unlimited km for $20/day.The car was great though, felt like new, kept in good condition. Only complaint there is the cleaning wasn't great. It was overall good but just around the sunshades etc. it was quite dirty from fingerprints (photos attached).
Easy process with booking, pickup and after hours drop off. Mitch was extremely helpful and friendly, highly recommend 👍👏😊
Great price. Great service. Appreciated being able to return the car after hours so we didn't need to rush or wait till the following morning to return it.
The staff at the store were very kind and accommodating us, even though we were not familiar with English, and we were able to rent with confidence.
Great service from Mini car rentals. We were collected at the domestic airport after only. 10-15 min wait which was great. The car we had was very new and great condition. We had to return the car out of hours which was very easy via gate and drop box. It cost us $180 for 2 days hire which was about $50 cheaper than the bigger companies. Would 100% recommend.
Excellent service. Easy to find and super easy to collect and drop off. The staff were super helpful!
Really good value for money, also the people that we dealt with from pick up to drop off were great people and easy to deal with.
Extremely user-friendly team at Mini Car Rentals. I felt very secure with the hire contract/insurance cover in regard to trusting them. Great email communications and confirmations. Highly recommend this company for hiring a car in Cairns!
Excellent service. Car was invery good condition. Pick up and drop off was easy and efficiently done. The communications - reminders and useful information - provided were most helpful.
Great, trouble free experience. Had two car seats installed and they were excellent, couldn’t fault them!! Excellent local business.
I had a good experience with Mini Car Rentals. Great friendly staff and a great vehicle.
Mini car rentals was very helpful and even picked us up from the information centre around the corner after they had organised our rental car. Convenient drop off before hours with code and lock box service so we could still make our 6am flight
From the First phonecall with Mitch to the final drop-off and inspection the customer service was fantastic. Mini Car Rentals have become our go to from selection of vehicles to the costs all excellent!
Great friendly service, easy to deal with and cats modern and clean.Would definitely use them again.
Definitely will use again next time in Cairns.Helpful friendly staff ,easy walk from esplanade hotel to collect or staff were happy to drop to where we were staying .
I rented a car twice from Mini Car Rentals. I had no issues with them or with the cars and was provided with great customer service. They are very responsive, have great rates and it was easy to return the cars on both occasions at night in the City. If returning to Cairns, I’d rent a car from them again. Special thanks to Phoebe for such a friendly and great service.
Looking for a vehicle for two days. Very pleasant people to deal with. Communication was first class when booking, picking up and dropping off. Vehicle fitted our requirements, was clean and tidy and pricing was OK.
Excellent service , clean car , price was right , they gave us half day free because returning the car happened to be on Sunday which they work half day so they said we will leave it with you until Monday morning , also the lady by the name of Ann was amazing , good on you Ann , thank you Mini rental car
Walked through the door to inquire and found the staff (Phoebe) both professional and knowledgeable, providing us with some ideas for places to visit on our trip. Had us sorted with a car with 15mins, keys in hand and off we went. So easy! Great vehicle and price that was extremely competitive and only needed a minimal hold on credit card compared to some of the other companies we looked online at. Fantastic local business, highly recommend this car hire company.
We walked into their office without a booking - but the Mini Car Rental team went above and beyond to make sure we could hire a vehicle - super friendly team - and very helpful. Thoroughly recommend to any tourist/visitor to Cairns and needing to hire a car. 10/10.
Excellent service. Excellent car. Very efficient to deal with ! We were very happy as to how easy it was to book a car in Cairns !cheersDarren
Great service and lovely experience from the team at Mini Car Rentals in Cairns. Easy transaction, clean and reliable car and helpful tips on attractions in the area. A special mention to the lovely Phoebe who really looked after us. We will definitely use Mini Car Rentals the next time we are in Cairns.
Mini Car Rentals were prompt in responding and giving me the required information. It was easy picking up the car from them and returning during off hours was smooth as well. Good job Mini Car Rentals!
My experience with Mini Car Rentals could not be faulted, courteous, supportive staff who went out of their way, thank you.Our experience one the road though was somewhat different whereby a semitrailer driver tried to run us off the road after sitting on our tail for quite a long way, and I mean withing metres. I reported that incident to Police at a village a short while before we returned to Cairns, but I haven't heard anything, nor do I expect to.
Very nice customer service and a great team to deal with. Clay and Mitch were amazing. They helped us out with our situation and were extremely understanding all the way through. Would definitely use these guys again when we come back next time. Thank you again.
Clay, was very helpful obviously during a busy season for them. If it was possible they would do it. Well done to Mini car rentals. Thanks Dave
Lovely service. The lady took the time to not only ensure what I needed to know about the rental but also some advice, tips and maps on my visit.
Car nice and clean and in great condition. Car delivered with full tank so no faffing about to find a petrol station in a car I hadn't driven before in a country don't live in with the red light on! When handed back even drove me to the airport! You won't find better or more pleasant service.
Staff were wonderful. Car reliable. Few rules for returning car. All smooth as silk.
Mini Car Rentals were excellent to deal with and the car was perfect for our needs. Would highly recommend them.
Friendly service at short notice. Good car and even offered to book tours at discounted price. Office has city centre location, so car collection and drop off was easy. We noticed that other so-called 'cheaper' car rental places often charge by the kilometre and have other hidden costs, but at this place, rate for the one day was simple and transparent without hidden add-on charges. Would happily use Mini Car Rentals next time we're in Cairns.
Great local, family run business. Good prices and simple to rent a car from. Thoroughly recommend them.
[It was comfortable from reservation to return! ]I had a hard time arranging a rental car in Cairns, but I was able to make a reservation 2-3 days in advance. On the day of the event, there were instructions in Japanese, and the process was easy to understand and went smoothly. When I returned the car at night, I entered the password I had heard in advance, opened the gate, parked the car in the parking lot, and put the key in the mailbox. The exterior of the car was not as good as other companies' cars, but the interior was clean and there were no problems in using it. There is no car navigation system, so a smartphone is required.
A very easy and smooth experience. Great service, car ran very well, and was super simple to return. I definitely recommend!
What an awesome experience we had with Mini Car Rentals!!! From the seamless online rental right through to the awesome customer service when we ran late to collect and my phone battery had died, right through to returning the car and help returning to the airport - every experience was A+!I highly recommend this awesome business!
About 10-15 mins walk from city, staff are very friendly. Car is nice and clean.
So easy- nice people to deal with. A much better experience than with the big companies.
They were just great, friendly staff, exceedingly accommodating and cooperative, like everything about it was good. Which I truly respect and appreciate.When your on holiday I just love that there are people who are helping as best they can to make sure your having a good time.Fitting to Schedules and Very professional as well and not outrageously expensive.Yeah would recommend, also would recommend driving around Cairns there is so much ponderous things to experience and country to explore.
I used it on June 27th.Unfortunately, there were no staff members who could speak Japanese, so I was nervous because I wanted to ask them a lot of questions, but I got a map and started reading the guidebook written in Japanese for return instructions and precautions.We enjoyed driving north along the coastline, mainly in Cairns, visiting Port Douglas in the north, then Mareeba in the southwest, the Atherton Plateau, Fig Tree, and Mira Mira Falls.Unfortunately, the weather was not good.Also, the only disappointing thing was that I rented a MAZDA CX3, but there was something like an oil film on the windshield, so I had to use the air conditioner and wipers in the rain to prevent the glass from fogging up, which made it hard to see. Ta. It was especially difficult to see at night.
Excellent service car was good no problems at all will use them again next time we are in Cairns
First trip to Australia.I searched all over the internet for cheap rental cars, but after watching the Cairns channel on YouTube, I decided on this one!Book directly from Japan via the homepage.When I checked in, the Japanese girl from YouTube wasn't there, but the friendly store staff helped me out.I was told that the grade I had reserved was not available, so I prepared a car that was a step up.The car looks like a Niconico rental car in Japan.There are a few small scratches and dents that I personally don't care about.The store clerk at that time may have some scratches, too! (That's how I understood it based on my English ability.)Nowadays, I use a tablet to take pictures of the condition before I leave, so I feel more at ease.A Japanese girl was there when I returned it.Return with confidence.The day after Green Island tourI decided to rent it here for one more day.The service took me to the hotel.Good luck, working holiday girl!remarks．． Is there Australia?It seems that the big white card reading terminal and AMEX are not compatible. The first one didn't work, but the second one finally got it authenticated!．． I promised to pick you up at the hotel next time.The next day I received an email saying that this was not possible.I didn't mind walking to the office, so I took a leisurely morning walk.Please check and reply to emails frequently.．． At the second drop-off, the landlady complained that she didn't know the password to return the deposit.．． Is it because your hands are free? As per the website, they sent me to Cairns Airport for $20.However, the landlady dropped me off at the domestic terminal.Thanks to this, I was able to enjoy Cairns Airport to the international terminal.That's why I gave it 4 stars.NoteIt was my fault for not checking the meter, but gas stations in Cairns don't fill up in one go like they do in Japan.Follow up with gas and be sure to check the meter!One memory was missing and an additional charge of $20 was incurred.
Great service. Very accommodating and helpful. Easy to do business with. Totally recommend.
The pick-up was quick, the car was perfect, as was the price! It's a great agency, I recommend it 200%
Hiring a car with these people was a pleasure. They were helpful, professional & thorough. The day we hired the car we were picked up from our hotel and at the end of the hire, they dropped us back.Would definitely recommend them for your car hire experience.
I loved the personalised service, great price and the car was in good condition. Thank you!!
I made a reservation on the QEEQ website.When I wanted someone to pick me up at the airport, I had to call them after arriving, and I had a hard time figuring out how to call.I managed to get in touch with him and even though I could only speak broken English, he came to pick me up at the airport.Perhaps because I arrived early in the morning, there were no Japanese staff members, but I was able to manage with a translation app.I rented an 8-seater car, but on the day I returned home, I dropped my family off at the airport.I returned to the store and had the option of having just me taken to the airport.(The capacity is 8 people, and if you send the whole family to the airport, the total number of staff will be 9.)Cars are a necessity in Australia, and they were very useful.I'm glad I was able to rent it cheaply.
I've been a friend of the owners and a regular client of the business for over 30 years. The service is always friendly and efficient, and the cars are always well presented – what more could I ask for? I'm always happy to return and to recommend them to my friends and innocent bystanders.. Keep up the good work Annie Mike and Mitch!
Lovely people,Annie was very nice,they also picked us up from our hotel which was very much appreciated.I would only deal with them the next time we are there.Super people.James and Yan.
Awesome service, we always hire from Mini Car Rentals when we are in Cairns, very helpful and friendly staff.
The staff were amazing, the vehicle was beautifully clean and very nice. Highly recommended.
Great company to deal with. Excellent value, almost new car, and staff friendly and helpful.
Very happy with the staff at Mini Car Rentals. Every thing was explained clearly during the consultation and supplying of rental car. After returning the car the staff member did the necessary checks and we where on our way.
Needed a small run around for my trip to Cairns. The staff, Sophie and extra special mention to Clay were really great to deal with, more than helpful and couldn't do enough for me.Great job Mini Car Rentals.
The staff and the car were excellent. The 7-14 days to get our security deposit back is unacceptable.
Hired a car for 2 days and the website was so easy to use and when I arrived to get the car the staff were so friendly and helpful! When we returned the car received the same type of service and the vehicle was great and well presented. Definitely would use their service anytime we go to Cairns
Mitch, Phoebe & the crew were great to deal with, no issues with anything at all. Good price to & a good car in good condition & clean. Thanks heaps!
A very good service. All employees were super friendly and accommodating. The car was clean and well maintained. We didn't have to extend it at short notice. Wasn't a problem. We were able to leave our luggage in the business premises and an employee drove us to the airport for a small fee.This company is 💯% recommended
Easy booking. Esay Pick Up and easy return. Great little car at a reasonable rate. Friendly staff
There are also Japanese people, so if you are worried, we recommend it.Also, the return time is flexible, which is convenient!
We hired a small car Kia Rio, from Mini Car Rentals. Claye, Phoebe and Yasaka, all are very friendly staff.From the time of booking online, to picking us up at the airport,, doing all the paperwork on arrival, handing the car, to dropping us back at the airport, we got excellent service.Claye also gave us local maps, and information of where to visit, with some valuable tips. We had the best experience. Highly recommend this local business. If you need a car in Cairns, thus is the place to enquire first.
Good price; fitted car seat correctly as requested; unlimited miles; brand new carThe lovely lady who checked out the car alsoGave us some recommendations for the trip we were going to takeWould highly recommend
Australia is very strict about speeding, so a car with cruise control is recommended.Next time I will rent a CX-5.
Very kind helpful people to deal with. No fuss and very straight forward agreements.
Clay went above and beyond to help us, he came and pick us up and brought us to the lovely office, price was right and we drove away in a very nice clean Hyundai Venue for the week. Highly recommend this team they were all helpful, professional and friendly 🙂 Thank You Mini Car Rentals....
Great little car. Car was near brand new . No issues with pickup and drop off. Thanks would hire a car from them again.
I rented a car for two days and everything went perfectly. The staff was lovely and recommended places to visit. The car perfectly suited our needs for a very attractive price. I definitely recommend it.
Great little business. Very obliging with pickup from hotel and friendly efficient staff. Car was great, which we were upgraded to a brand new car, processes took little time and no hitches occured with security deposits or fees. So quick and easyWould definately recommend and use again myself.
Arrived in Cairns for a holiday and left it last minute to book a car.Called Mini Car Rentals they had a driver pick us up from our hotel within 10 minutes and a car ready and waiting very friendly service great rates and dropped us back to our hotel after hire great family business highly recommend.
Wow Mr Mitchell at mini car hire has been a wonderful help…he explained and gave me some discounts…98 percent next time I come back to them also I will recommend to my family and friends…. Thanks keep up the good. Job , we rent the car , it was great,
They are very kind and helpful, so I can highly recommend them.・Japanese staff responded politely in Japanese. You can rest assured that the local people will of course take care of you carefully.・Since I had time this time, I was able to pick up and drop off at the hotel. You can check the traffic rules (it's a good idea to check the rules for right turn signals and on-street parking).・Car returns are available 24 hours a day, and nearby gas stations are also open 24 hours a day, so you can enjoy your drive without worrying about time. If the trip home takes longer than expected, you can go out to dinner by car, or go for an early morning drive.
Easy to deal with great with explaining all the spots you might like to visit, thoroughly recommend
Excellent service. Friendly and efficient staff. We were upgraded and had a lovely car to drive. Pickup and return was easy. Used this company 3 times while in Cairns and each time they were great. Would highly recommend them.
Great price and service . Car was clean , a little older but didn’t matter for the price. Would highly recommend and use again.
Came off a cruise ship and was recommended mini car rentals. Excellent service and price. Very helpful and knowledgeable.
Just a walk in customer on a Sunday morning - walked out in 10 minutes with the car I needed for that day & was able to drop back after hours easily
Great family-run business that was professional, friendly and accommodating - a hassle-free experience from start to finish! Highly recommended!
Courtesy pick up at hotel, hassle free hire procedure and good rate. Very friendly bunch.
Friendly interaction with staff. Vehicle as clean and reliable. Could not have been without it.
Good vehicles, friendly helpful staff, and very accommodating to our hire needs. I would recommend this car hire place without hesitation. Thank you.
Friendly and efficient. Great service as they dropped us to train station with hefty golf clubs.
I've been here plenty of times and always had prompt no fuss service and decent rental cars at a fair price. I wouldn't bother going anywhere else in Cairns for a car. Cheers,
Excellent service and extremely helpful!!!Very easy to book, great customer service, and very good quality cars at affordable prices. My partner and I rented a car for a day. Phoebe was super helpful! I spoke to her about where I wanted to go, and she brought a map of the Cairns region. She went through the roads and attractions I should stop at and have a look! We followed the route she recommended, and it was just a BEAUTIFUL DRIVE!! We had the best day to ourselves, and the Hyundai Accent Sport was easy to drive and park. After-hours car return service was easy to complete, and we were extremely happy with our experience at Mini Car Rental!! Local family business at its best!
Great service. We called them on the day of arrival and not only did they look after us professionally but also picked us up from where we were only 10 minutes after we called them. Got a great rate too. Highly recommended
Prompt service from friendly staff. Kept to their word and arranged transfer to the airport. The hire of the vehicle went without a hitch. Very pleased and would be happy to rent from this firm again. Thank you.
Great service, Affordable pricing, Comfortable and easy vehicle's to drive! I recommend Mini Car Rental any time of the year!👍🏻
Renting a Car have never been that easy. Booked it and pay it up online. Went in the next day and Clayton (I think his name was?) was such a good sport, managed to give ideas where to go, what to do in each areas I was aiming to go. The car I rented was Auto Hyundai, and it was smooth to drive with. Could tell they really look after their vehicles. The car got no problem whatsoever. 10/10 would recommend.
Rent a car from MiniCairns → 133km north to DaintreeDaintree Ice Cream CompanyVery delicious 🍨 restaurantIGA SUPA Port DouglasFor lunch, I bought bread, chicken salad, and sandwiches at the local supermarket.Cape tribulation sectionCrocodile Express Lower Daintree Cruises🐊🐊🐊😆langetti Beach🌇They kindly showed us the recommended spots on the map!Thank you very much 😊
Mini car rentals are very professional reliable and provide great customer service
Made a last minute booking from one day to the other during Easter, after another company we engaged weeks in advanced told us they decided to close for the weekend 😧.Picking the car up was super straight forward with the help of the friendly staff. We dropped it after hours and was also a smooth process.On top of that I forgot my licence at the shop and got a call right away, they kept it safe until I picked it up the following day. (Lucky we now have electronic licenses!)Local family business. 100% recommended!
Great service. Value for money I enjoyed driving the Hyundai Venue. Thankyou Mitchell and Annie
Friendly and helpful family owned business. Quick and efficient with smile. We will definitely use them again.
It was a great experience. Family owned business with great service. Our car was upgraded as they felt there was an issue with the car and it worked great.
Very helpful staff, great car, returned car in same condition and the security deposit was given back straight away so no issues, would recommend.
It was very nice to be able to return after hours.My security deposit was taken, but I was relieved that it was refunded.
Great staff and fantastic company with reasonable rentals. Highly recommended.
Great family business and great service. Highly recommend this company who took the time to get to know what we needed and excelled our requirements. We booked a car on 2 seperate occasions for day trips to go to Palm Cove and Port Douglas and surrounding areas. Hired a KIA Cerato and KIA Rio for a family of 4. Plenty of room, cars in great condition and easy to drive. They arranged for us to be picked up and dropped back in Cairns Central at our hotel and every single person at this company was so friendly! We would never use another company now we have found Mini Car Rentals.
I found this rental car agency by searching Google map nearby my hotel. Surprisingly, there was a Japanese staff and I was able to communicate with her in Japanese! I like the warm hospitality of this small rental car shop. Thank you!
Staff very helpful and friendly. Excellent pick up and return to hotel. Clay gave us plenty of information about where to go in Cairns. A big shout out to Anne we will definitely use you again and recommend you to our friends! Rick and Trish Watford England🏴🏴
The staff were very helpful and caring I would recommend Mini Car Rentals
Simply awesome. Were recommended their services from a local. Booking made on line.Collecting and returning vehicle - no hassles. Thanks.
The Japanese staff gave detailed explanations.I was able to rent with confidence.Other staff members also translated the text into Japanese using translators.They took care of me.The store itself is open from 8am.Closes at 17:00 on weekdays and 12:00 on Saturdays, Sundays, and holidays.There will be no staff present at that time.Please tell me the number of the locked parking lot.Return the car and put it in the key boxClose the gate and finishIt was easy.
The boss and his wife are very nice. Phoebe, a Chinese stuff, handled the procedures for us. She was very enthusiastic and patient. She gave us a lot of discount coupons and introduced delicious restaurants. It was a great car rental experience.
The staff was very kind and told me about various spots.Even if I didn't speak English, there were explanations in Japanese, and the precautions were easy to understand.The pricing structure is also clear and easy to understand.We went to HARTLEY'S CROCODILE ADOVENTURE which was recommended to us.I really enjoyed it.We recommend that Japanese people rent a car here.
Arrival from Japan is early in the morning. Can I pick you up at 7 o'clock?I would also like to request returns until 9 o'clock without any extra charges.
Well priced and easy pick up.Had a flat tyre, and the spare was not able to get out.They came out with a replacement tyre and got me on the road again.All at no cost.Great customer service.Would highly recommend.
Well every interaction with people from mini car rentals was fantastic. The car they provided us was in great condition. It was clean, well maintained and fairly new models. I book two different cars for two days. They also fixed my wrong booking without any extra charges. I won’t hesitate to book car from them again. In summary here are reasons.1) Highly professional and friendly2) recent model cars in great conditions with affordable pricing3) responsive and helpful4) returned the deposit money without any fussAlso a general advice don’t book cheap cars if you planning to travel rural parts of Queensland. They might break down and it might ruin your holiday. Go with recent car models, go with mini car rentals.
Customer service was fantastic!! Helpful and informative and affordable.
Staff were friendly and efficient, perfect little car for a short stay, and good value.Would definitely recommend / use again. Nice work!
I rented a car here for one day.The staff were kind and friendly, and I was able to use it with confidence.This rental car shop is open until 5pm, but the good thing is that you can return your car after 5pm.Generally, you rent a car by the day, but here you can just return it by 8am the next day, so I was really grateful that I didn't have to worry about time.Also,I think anyone who drives a car in Japan can drive in Cairns without any problems.I think you can enjoy Cairns much more if you have a rental car, so please do your best to encourage more Japanese people to rent a car and enjoy the charm of Cairns even more!I would like to ask MINI CAR RENTALS when I come to Cairns again.I'm really thankful to you! ️
All good. Well organised. Will be back. This is our second experience with the company.
Our hotel Rydges recommended this business, and we were not disappointed. Very friendly, efficient team and provided us with a great car at very short notice.
Highly recommend this service if you are looking to hire a car whilst in Cairns. We decided to hire a car to save n taxi fairs and have a bit of independence of getting around. Friendly helpful staff too
We would definitely use Mini Car rentals again on our return to Cairns. Very reasonable pricing, great customer service, helpful and a lovely family owned business.We would highly recommend!
Even though we had a slight hiccup when being picked up from cruise terminal, I would highly recommend this family run business. Everyone we dealt with from initial booking to returning the car were very friendly and helpful. Pick-up and drop-off service available, reasonable price with no hidden extras (like I experienced recently at a large company in Sydney). Car ran well even with the air-con on full most of the time. I would use Mini Car Rentals again if in Cairns and will recommend to anyone I know travelling there. Thank you
When I was in trouble, staffs kindly helped me. Sayaka advised me valuable information.
Brilliant service picked up from dock paperwork done dusted and out of there .same on the drop off ...very efficient...
Wonderful and personalised service. Good choice of cars and excellent prices. Locally owned and very happy to give them my business. The car was very clean and in good nick!
I got good deal while I was trapped in cairns when the airport closed.Staffs are friendly. Highly recommended.
Excellent service. No hassles in ta k ingredients and returning back the car
Staff was super friendly and extremely helpful!!! Prices were much better than the big names. Would use them all the time.
I want to highlight the kindness of all the staff, they are very helpful with tourists, and the best thing is they have very good prices and cars, Super recommended
Even though I'm not good at English, they did their best to explain things to me, and they also provided Japanese versions of the instructions and videos, which was very helpful. The price is also reasonable. it's recommended!
Friendly staff, adequate prices, convenience both during collection and return. If I were to return to Cairns I would contact this Agency again.
From the moment I was picked up from my hotel to drop off. The service was impeccable, extremely well priced and good family service. If only all car hire companies had this level of service. Thanks Mitch and others.
Staff were very friendly and helpful, they even came and picked us up. Helpful tips on where to see the best sights and the car we had was clean, and reliable making our trip enjoyable. Great company to deal with.
Was a good experience except wait time on pick up and drop off.Other workers out back.So many emails as well
Friendly staff, helpful advice. Easy to get the car and return, after office hours.
Fantastic company in every way. Went above and beyond to help make our stay in Cairns fantastic. The ease of having the car rental next to our hotel was so so convenient. Big thank you all round. We will be back.
Fast friendly service and good rates .The vehicle I was supplied with was top notch.Very economical with plenty of power.Cheers guys.
Hired the Mustang for my daughter’s formal it was awesome. Very helpful staff.
Friendly service, car was in good condition for age & km travelled. Good value for money.
Best service, booked car on flight , picked up from airport , given a great car at a good price , really enjoyed driving it.Awesome company and awesome staff 😀
A reliable and helpful team in Cairns. 100% recommend to rent or buy a car to go around Cairns. Especially Anne and Mitch! Thumb up for them
I need a car for just 1 day. The team at Mini-Car Rentals provided me with the vehicle and quickly got me on the road. I'll definitely be back. Thanks
Small companyFriendly staffEfficient and helpfulWould recommend completely
The staff of Mini Car Rentals were always very professional and friendly when I contacted them re renting a vehicle to drive to tourist attractions near Cairns. They organised a suitable vehicle and informed me regularly by email of the rental details. The staff delivered the vehicle to my hotel and even drove my friend and I to the Marina when we returned the vehicle. The cost was reasonable, the staff provided helpful information regarding various tourist attractions and their location on Sheridan Street was convenient. I would recommend this family run company to anyone looking for a rental car in the heart of Cairns.
Good information and service. Not the cheapest company but transparant andHonest and quick responsing. Cars are oke!.
If you are visiting Cairns region looking to hire a car for a day Cairns Mini Car Rentals a family owned business recently I hired a Mazda CX5 for the day to do a bit of sightseeing all staff were more than obliging to show how to the use maps to get out of Cairns the car smelt amazing when I got in it .Nothing was any trouble with the booking from the time i stepped inside to returning the vehicle .Cairns Mini Car Rentals i will be back to hire again on my visit .Mitch,Annie,Mike, & staff you are all amazing
This car hire company offers relatively inexpensive car hire in Cairns and the staff are very friendly. The staff were very friendly and helpful, even when a Japanese person whose English is not so good suddenly visited them to make a reservation. We used the car to enjoy Atherton Tablelands and Palonera Park. The information given by the staff was useful. We also appreciated the system that allowed us to return the car outside of office hours. Furthermore, we receive e-mails every step of the way with booking details and insurance correspondence.Japanese staff are currently working there, so even Japanese people who are worried about local driving and language can rent a car with peace of mind. Thank you for telling us about the cheapest petrol station.We had an enjoyable trip. We will use your service again next time we go to Cairns.
It was all about the service and Mini Car Rentals excelled, we were picked up and dropped back to our hotel, paperwork was a breeze, price was fantastic. Great experience, I would definately use them again and recommend
I rented a car for one day for a family trip.Free pickup from your hotel or airport + transfer to the airport for $20 (reservation required, staff will kindly advise you over the phone)Mini Car Rental has a blog in Japanese that explains how to rent and return a rental car, so if you read it in advance, you can rent it with peace of mind.There was also a Japanese staff member, who taught me about things I was worried about, such as how to fill up with gas.☺You can rent with confidence~👌I asked for a transfer to the airport, and the driver was a very cheerful person, and I was very happy that he cared about my family. (Apparently it was the store manager's father)If you are thinking of traveling to Cairns, we highly recommend mini car rental 👌
Great friendly family owned business. Everything explained with great customer service.
Great service, friendly staff who were prepared to go out of their way to provide the best of service. Certainly leaves Europcar for dead. Thanks again.
Mini Car Rentals were great to hire a car through. Affordable and a local family business who made the process of hire and return really straight forward. I would highly recommend them and will use them again.
We came to cairns from Murwillumbahfor a few daysWe were recomanded to Mini cars Rentals and was one of the highlights thereThe staff was fantastic helping and advising and the car was amazing clean safe and economical .Recomaning to everyone instead hiring from the airport
we hired a car with mini car rentals for a couple of days last week after picking up their brochure from our accommodation southern cross atrium apartments in cairns. i actually called them as i find it much more personal as not very 'online' with many things. we rang just on closing time but it was still no trouble to take our booking and we were also fortunate to be picked up from our accommodation and taken to the depot to collect our car by mike who also took us back after we returned the car. the car was great and overall the process was so very efficient and friendly by all staff that helped us. would definately use again and recommend to anyone. sorry i cant remember everyones name there at mini but thank you so much to all for looking after us. loved our stay in cairns, now back in somewhat colder geelong! tracy and robbie.
Lovely family owned business, car was very clean and they picked up up from the hotel to get started,Them dropped us back after returning the car
The team at mini car rentals...we're amazing...friendly..helpful and nothing was a problem to them.
I can highly recommend Mini Car Rentals to anyone visiting Cairns. Their team of Mitch, Ann, Michael and Phoebe are very friendly and very reliable, they went above any expectations to ensure we were happy customers. We will definately go straight there when next in Cairns.Brian and Marie
Great car rental outlet in Cairns, helpful staff & coutesy pick up was appreciated.
Great experience with company - would recommend them - great price, good communication and friendly staff
We booked an MX-5 from Mini Car Hire for the 4 days that we were in Cairns.The booking process was really easy and the staff were friendly and efficient when we phoned with some queries prior to booking.We were met at the airport and given a nice ride into town where their office is. Picking up the car was very straightforward.The car was great and we took it on a few day trips. Having a convertible was good fun.I really recommend Mini Car Hire and will certainly use them again next time we are in Cairns.
Great people, great car, great prices, can't fault this company in any way keep up the fantastic work, will be back.
Good value, quality car with no issues. Tental tailored to suit our needs
Hired a car for the day. The process was really easy and the staff were really friendly and helpful. The car itself was brilliant. Really easy to use and came with a full tank of petrol.
Enjoyed the beautiful Cairns with beautiful car.Sunroof was bonus.Highly recommended to others.
Everything was mint. Everyone loved the little yellow MG car. My wife and daughter fell in love with the yellow MG. We hired for 4 days and we enjoyed every bit of it.
Great clean, well looked after cars, friendly staff, well priced rental.
Everything about using this hire company was top notch. The people we dealt with, the car we were supplied, and can highly recommend.
The staff made the process quick and easy to hire a basic car for some local sightseeing. An added bonus was the complimentary driver from their office back to our hotel. Highly recommend.
10mins in/out and we were on the road. The staff were fabulous to deal with, extremely friendly and knowledgeable upon suggestions on tourist sights to visit. After hours drop off was a breeze. Can highly recommend renting a vehicle from them.
The staff are very friendly and it's a good rental car shop where you can rent cars cheaply even in Cairns. Reservation details will be sent to you via email, so you can use the property with peace of mind before and after the rental. Additionally, we currently have Japanese staff on staff, so even Japanese people who are unsure about local driving or language can rent with confidence.Thank you for this time. I had a fun rental car trip.
My wife & I hired a MG Auto Hatch from Mini Car Rentals for five days. The MG they gave was nearly new and a great little car to drive. The staff there are very friendly & helpful, they picked us and all our luggage up from the airport & took us back to their office to do all the paperwork which was quite simple. We returned the MG on a Sunday morning with time to get to the airport to catch our flight back to Adelaide. We would highly recommend Mini Car Rentals.Thanks a lot for the service.
I had a very positive experience renting a car from Mini Car Rentals on a walk-in basis. The staff member, Phoebe, was friendly and professional. She clearly explained the availability of cars and pricing details, and answered all of our questions thoroughly. On the day of the rental, Phoebe explained the features of the car in detail and made sure we were comfortable driving it before we left the lot. I especially loved how neat their paperwork was before and after the rental service.I also appreciate their baggage storage service, which came in handy when our flight back home was delayed by several hours after we checked out the accomodation. We left the baggage at their office while we roamed the city before heading to the airport.
Despite many ads about luxury car rental brands at the airport like Sixt , Hernz , Eurocars , I had a Great experience with Mini car rentals . Phoebe is an amazing customer service representative. Super nice and polite and she explained a lot about sightseeing in Cairns like a tour leader and she gave us discount vouchers too . The car was very convenient for a full day road trip to see most of the waterfalls in Cairns . Highly recommended to anyone want to rent a car in Cairns .
Great rental company in Cairns, location is excellent on the main road walking distance within the CBD.Any issues were rectified quickly.Easy to deal with
Staff were friendly, very helpful and efficient. Would definitely recommend.
Thanks to the team at Mini Car rentals, The customer service they provide is excellent , you dont get that these days with the big companies.MCR deliver the vehicle to your doorstep and drop you back off once you have finished with vehicle.Excellent service!!
Easy to arrange. Clay picked us up from our hotel and provided great customer service. Anne dropped us off at the airport for $20. (Cheaper than uber). Great friendly service highly recommended.
Fantastic staff, kind, easy to pick up and drop off...and the only way to really see Cairns and surrounding area!
Super easy and convenient car rental shop. Very affordable and on par with what you would pay at the enterprise in Cairns but so much more convenient because they have the after hours key drop. Staff was welcoming and got me into a little rental within 10 minutes and I was on my way to go adventure. Highly recommend.
Competitive prices, excellent service and nice people to deal with. Thank you, a great family business.
Great friendly service. Clay was very pleasant and helpful to deal with. The car we rented was clean and smelt fresh. We would rent from Mini Car Rentals again. Good Cairns city location.
Excellent customer service from Phoebe( very patient and recommend lots of places to go around) , also Clay and Mitch! Very convenient location and even better they offer free pick up the airport which makes it much easier for the trip. They even gave us a lift to the bus stop afterwards.
We hired a car for the day and they couldn’t have been anymore helpful.. gave us a map with recommendations and we had a fantastic day!! The car we originally booked wasn’t up the their standard so we were upgraded for no extra cost . Great company to deal with.
The Japanese and Chinese staff were very kind. Thanks to you, I was able to enjoy a day trip to Mareeba! I still want to use it.
Very nice and friendly staff and car in excellent condition. Highly recommended!
Great customer service, good quality cars, decent prices. Thank you . I will use you again.
Staff were very friendly, rates were competitive and they were very easy to deal with.
I would recommend mini car rentals a they have nice clean cars with good service and no issues at all.
I went to the shop on the day without a reservation, but they said that they were all renting out and that there was only a large car that could seat 8 people. When I was very worried, the Japanese staff consulted with the store manager, and the car that was scheduled to be sent for inspection was delayed by one day with special consideration, and I was able to borrow the car. .Thanks to you, I was able to enjoy driving, and I am truly grateful.Thank you to the store manager and Japanese staff.
Helpful and friendly service . Good vehicle. Great place to also leave luggage in storage for the day while waiting for evening flight home and taken to the airport. Highly recommend ! Thanks Ray and Suzanne
Freindly staff with excellent customer service will definitely be using mini car rentals on my next visit.👍
Ann assisted me and she went above and beyond. Picking me up because I was a fair distance from their depot. So helpful. Could highly recommend.
Great friendly service. They helped me out last minute with a car and gave me a 15% discount, the vehicle was one of their older fleet. They were kind enough to give me a ride to get my car as my child was asleep in the rental. I feel the price was a bit on the high end when there are better prices per day with other competitors.
Very easy process. We came in, booked a car for our date and came that morning, picked it up and we really enjoyed it. Car was clean and drove great. They gave us maps and recommended where to stop on our road trip. Support local small businesses.
Everyone here is so friendly! I realised quickly after arriving in Cairns that the public infrastructure in FNQ is non-existent, and one of the tourist info places recommended Mini Car Rentals. Phoebe patiently answered all my questions (and multiple calls!) whilst I tried to decide on dates. The car I ended up getting was great and so fuel efficient. A smooth ride that took me to many beautiful places! I wouldn't hesitate to use this team again. I did a quick check against a couple of the bigger providers and Mini Car Rentals was a lot cheaper. Highly recommended.
Great service, great reliable cars, would definitely rent from them again. I called at 10 mins before closing time the day before to book for my family including 2 car seats and they had the car ready first thing the following day, easy to deal with, they even offered me a lift back to my hotel. Great service from a local family run business! 10/10
Easy booking, competitive prices, friendly staff, easy pickup and return. Cherry on top is that we could return the car outside of their opening hours, which was a huge benefit as we didn't need to rush to drop the car of.Child restraint was incorrectly installed, but when I mentioned it they checked and fixed it. Make sure you check installation of yours if you have kids travelling with you.
The customer service from start to finish was excellent for this small business and the car hire prices and add ons were very price competitive. The car we used was relatively old with existing cosmetic damages but it was very fuel efficient (Hyundai Accent), so it served our purposes fine. The free customer pick-up service is a definite bonus and the $20 fee for optional airport transfer is convenient and more economical than catching a taxi. We definitely recommend this business to anyone and we would use them again if we find ourselves in Cairns again.
We rented two cars and each time they picked us up from the hotel and dropped us back once when we returned the vehicle. The other time we returned it after hours so they gave us the code for the security gate. Everyone was helpful and cheerful and we really enjoyed our experience there. The cars were reasonably priced and lived up to expectations. They even leant us umbrellas each time. Would definitely rent from them again.
Very happy with my experience. Super easy to organise my hire car online and the staff were more than helpful when I arrived to pick it up. I wanted the car for longer than I expected and they couldn’t have made it any easier to sort out. Highly recommend super friendly and good advice on the local area .
I really had a very good experience with Mini Car Rentals. The car we got was very clean and easy to drive; we were able to rent it for a really reasonable price. The location is very close to Cairns CBD.Furthermore, the manager, Mitch, was very approachable, and he not only helped us with the car, but gave us recommendations on places to visit in Cairns.I would highly recommend this store to anyone seeking to rent a car for driving around both within Cairns and to nearby locations.
Really enjoyed using Mini Car Rentals. Transfer to/ from the airport was easy and they're only a 15 minute drive away. The car was great and perfect for what we needed. Would definitely use them again and recommend them to anyone travelling to Cairns.
Super helpful staff! The gentlemen that helped me took the time to talk me through the area and write things on one of the maps, too, which made my experience great travelling around Cairns. They were flexible with dates and also super easy to pick up / drop off. Would definitely use this company again
We were just looking for a 1day car hire and Mini car rentals was the perfect spot for us. We even could drop off the car after hours which was perfect for us. The young girl explained the cairns and surrounding areas very well. Thumbs up 👍. They keep you up to date with everything. Nice company to deal with. Anytime for me 😊.
Customer service was good. Car was clean and the handing over was smooth. The price was also quite competitive as well.
I hired the Mustang convertible for a special birthday. The service from the 1st phone enquiry, through the pick up and through to drop off was 5 star, simple and quick. The car was great and we drove the Tablelands. Perfect way to do it.Highly recommended Mini Car Rentals..Thx team. I'll be back.
Excellent, efficient service. Friendly staff. Good advice on locations to visit. We were collected from our hotel. As with any car/ vehicle hire you have a high insurance excess, however for slightly more money you can lower that cost substantially. At the time, an additional 23aud reduced the excess from 3000-300 aud.If we returned the car in office hours the company would take us back to the hotel, but not guaranteed. It was only a short walk for us but worth considering when you rent. The car was quite damaged but ran very well and had good aircon, which we really appreciated on such a hot day.
Overall experience was good. The car (Hyundai i30) was ready for pick-up on the day we booked the car. It was clean, neat and tidy. I thought the price a little expensive, but it is what it is.
The service here is top class. We hired a small kia picanto for the day and couldn't be happier. It was in great condition and had android auto. The lovely receptionist gave us a great recommendation for lunch at Palm Cove, and made sure we knew where we were going.I can highly recommend this rental agency and will be back soon on my next cruise.
They offer a lovely selection of cars for rental. The client service is great though it took a while before we got the unit for use.Nevertheless, they gave me one of the most memorable time of my life. 🙂
Rented a MG SUV from mini car rentals in Cairns. First of all, big thanks to Jacob for his friendliness and great services. Car pick up was smooth and fast. The car was pretty new and clean. Returning the car was alps a breeze. Would definitely use them again if I visit Cairns.
Fast friendly & efficient service from the staff, couldn't beat their price anywhere else & the vehicle was in perfect well maintained condition inside & out. We were not held up for long before leaving & the drop off was just as fast. The $20 service to the Airport was also very quick and easy. THANK YOU for making this portion of our holiday a pleasant one.
Made my holiday something very special. Excellent service and great communication. Really friendly helpful staff and fast and efficient service booking in and dropping the car off after hours.No cars available due to peak season but so excited to get the call back that I could hire the Mustang for a day. Reducing the excess was easy and not expensive. Well done to the team. You were great. No hesitation to recommend over the other hire car companies
I was initially hesitant about booking as it was not part of the big rentals. But the big rentals were so expensive for such a small amount of time. I had read some great reviews about the place and decided to take the risk. I was SO happy with the service, price and most importantly, the Car. We arrived in Cairns and wanted to do the Waterfall tour and when we got the car, the awesome lady behind the counter showed us the best places with directions. She also showed us the local waterfall Crystal Cascades. This was amazing.The price was at least 50 cheaper every day than the big rentals and the car was good. It definitely did the job perfectly as a drive around for Cairns. I will gladly come back and use this company again. Great work!!
Price is much more affordable than big brand car hire companies.The car was clean. Pickup was easy despite a minor delay. After-hour drop-off is great and the release of bond was prompt. Great experience overall. Thank you.
Stellar Service from ALL the Staff working at Mini Car Rentals in Cairns, wonderful service over the phone as well as face-to-face.Did NOT disappoint. Competitive Prices (cheaper than average) and many cars to choose from, conveniently located near the Cairns Esplanade, would definitely visit back next time, very happy overall, also offered flat-rate $20 pick-up/drop-off from/to Airport.
All the staff are friendly and accomodating. Although there was a mix up with the colour of car we wanted to book, it was still an excellent experience. They picked us up from our hotel when we requested to and showed us where to find Cairns locals’ best kept secrets. Thank you Mini Car Rentals!
Mostly good, friendly service. The price and availability suited us and after hours drop off was easy. The car wasn’t on site when I arrived at the pre-arranged time but it wasn’t too long. I’d be happy to go there again.
Thank you for your seamless and caring way you handled our request for our car rental.. The vehicle drove so smoothly and the condition was tops. Bringing back the car on a Saturday afternoon went so straightforward and easy. We appreciate the flexibility and your efficiency in business. We definitely will rent from. Mini Car Rentals next time we come to Cairns. Blessings and warm regards, Elizabeth and Herbert Mayer,
The guys at Mini Car Rentals were amazing. We picked the car up in the morning and the crew there told us about many cool places to go and visit throughout Cairns. I also mentioned I was on my way to buy sunscreen and out of nowhere one of the guys provided me with a bottle they had there, amazing. I couldn't recommend these guys enough!!
Easy to find and good proximity to the airport.Very well comparative pricing and car was great to drive with good fuel economy (Hyundai accent sport).If we pop up to cairns again we will certainly be using this local and family owned business!
Easy booking process and wonderful staff. Car was in excellent clean condition and the ability to drop off after hours was extremely helpful, they also picked us up from our accommodation. Staff were extremely helpful with maps and local tips off great places to eat etc.
Excellent service. Mike even offered to drive me back to the resort as Taxi service is scarce in Cairns. I also made a last minute car swapping with them. All staff were friendly and welcoming. They are very easy-going people and the prices are just reasonable, not as greedy as those big players. The venue is close to the CBD and within nice walking distance when you are not in hurry. Will definitely use them again next time.
We had a great experience w mini cars! We paid a visit to the shop feeling hopeless we would find any available car as it was high season (and the other obvious car rentals had none), however we were lucky enough to secure a vehicle for a day as someone had returned theirs earlier.Not only the rental process went smooth, price is very competitive and staff were kind enough to provide suggestions for day trips.At return, very nice staff again. 👌
Great company for car rental. Phoebe and Michael were extremely friendly and provided great customer service with the car pick up and return. Paperwork was easy and they were helpful with recommending places to visit in the area. Great prices on their cars too!
Booked fairly last minute and they were very accommodating and able to provide us with the 2 cars needed + car seats for the younger kids. Very very reasonably priced which was a bonus! Only downfall was that we had to wait for the previous renter to return the vehicle before we could be on our way - although this is not their fault. They were quick to get us on our way once the vehicle arrived.
Travelling from Sydney looking for a car and found them on my endless search .Great customer service , family business and have a range of cars suiting everyone from the MGs to the Mustangs .Would certainly recommend them to anyone travelling to Cairns.Kudos team...keep up the amazing service!!
This is a small family run business.They are really friendly and caring tram of people. I really loved how they really cared about the places we wanted to see in Cairns and gave us tips and even brochures with maps. The price was really reasonable and they even offered pick up and drop off at the airport. I definitely will use them again and recommend it to all my friends and family too.
Highly recommend and we will use the service again in future.The rental process was very straight forward, quickly processed and the staff were very helpful. The vehicle as clean and ran very well, great mileage. A big draw for us was the unlimited Ks! We rented the vehicle for 3 days, and on the second day we called in requesting an extension and they extended for another 3 days on the phone for us. Great service , nice people and they even gave us a lift to the airport! Thank you everyone at Mini Car Rentals
Great family owned business. They were so easy to deal with. We booked a car the afternoon before and turned up in the morning with it all sorted. We had our car for a day and they have 24/7 drop off service so we could maximise our day and dropped it back after dinner. We compared this to one of the big companies who we had to drop it back by 3pm which really would have limited our trip. Mitch on the front counter was so helpful and gave us lots of tips on where to go and what we should check out on our way. Thanks so much guys! We’ll happily recommend you in the future.
Great renting experience outside the known big players. The rates were reasonable, the car was excellent and the staff were even better. They arrange pick-up and drop-off at no extra cost.I would very highly recommend them if you want to rent a car while in Cairns.They offer discounts for rentals of a week or more.Keep it up guys, we very much appreciate the great service we received
Really great service. We booked in the morning and just over an hour later were picking up the car. It was really cheap and the service was really friendly. It was nice to support a local business too rather than one of the big car hire places. They also gave us a lift back to the airport in the morning for $15 (far cheaper than a taxi)
Very friendly and helpful staff. I didn’t have my wallet on me, so didn’t have hard copies of license and bank card. But unlike larger hire car chains, I was able to use electronic copies to prove my identity and pay/hold my bank details. I needed to extend my car hire twice, both times it was very easy and handled very professionally.Would recommend
Excellent customer service from all staff who were very friendly from start to finish. The car was great to move around and very affordable for 5 days.They provided us with a ride to the city when we dropped our car off, to pass the time before our flight & also provided us a ride to the airport.If only the big car rental places can provide exceptional service like this.Very highly recommended & if i went back will hire with them again.
Great service - near new car, clean and very reasonable priced rental. Family run business. The team were helpful - giving us advice on our travel plans; were timely with their free pick up/ drop off service; and were very accommodating when our dates changed due to airline changes. Highly recommended!
Fantastic local businesses. I rented a new 2021 Hyundai i30 (great car by the way) in December - January peak season and they offered the best rates in Town. Many places in Cairns advertise as having cheapest rates but you are up for a surprise when you call in the peak season, but not the Mini car rentals (I was pleasantly surprised when they offered almost half the rate compared to others). Customer service was above and beyond. The lady at the counter was very helpful (she even provided us with travel maps, recommended destinations etc which was helpful). Highly recommended.(Note: they are super busy - understandably - so make sure you book prior to avoid disappointment).
This was value for money. We rented a 7 seater - it was clean (not perfect) but did the job and was well worth the cost. We found the people really helpful and no issues on return. We would definitely recommend this local family run business.
In town for a few days, needed a car to explore the sites, came across Mini Car Rentals while walking around. Anne and Mike couldn't do enough to help us out. Gave us a good deal on the Hyundai we hired, which was clean and tidy, and gave us no trouble.Would I rent from them again?? It was a no fuss arrangement, Mike drove us back to the Airport when we returned the car, couldn't have asked for better service. So yeah, next time I'm in town, (which will be soon), I'll definitely rent from them again. Gold Star guys , much thanks from Terry and Sue Wallace.So, we finally got back to Cairns, Anne collected us from the Airport, gave us a lovely little Hyundai to drive around in, great rate for 5 days, drove us back to the Airport at the end of our stay. We recommend to anybody that we know who's going to Cairns, go see the team at Mini Car rentals if you need a car. Another Gold Star, can't beat their service or rates. See you next time
Excellent service in the shop both pick up and drop off.The car was in very good health with no problem over the 8 days of usage.Strongly recommend the company for rentals and I will use them again.
I'm confident I wouldn't rent from anyone else in Cairns in the future. The cars are clean and in fantastic condition. Staff are friendly and helpful. Price is better than anywhere else with comparable vehicles up here!
Very friendly staff! Paper work is pretty straightforward and price is cheaper than other rental shop.All staff is very nice and friendly. Thank you for pick us up at our accommodation and drop us off too.We had great time in Cairns. Highly recommend this shop!Thank you for your great service!
We had a great experience with Mini Car Rentals. Helpful and honest staff, easy after hours drop off and great quality cars. The one we rented still had that new car smell. Would definitely recommend to anyone & would use again.
We rented a few times before and the service has not gone down. Why would it , this is a family business and it is noticeable. So much nicer than the bigger blokes . Good price too!! Thanks again will get back when I get to Cairns next
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Our company would like to acknowledge the traditional owners of Country throughout Australia and the Gimuy-walubarra yidi the traditional custodians of the Cairns and surrounding districts. We pay our respect to their elders past, present, and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We recognise the sharing of knowledge and their connections to mountains, coastal rainforest, sea, and community for thousands of years. As we continue to serve the local community and visitors in exploring the region by driving, we try to listen to the knowledge, culture, and practice that has always existed while making an effort to preserve these values for the future generations to come.
Mini Car Rentals
Mini Car Rentals has been operating in the tourism industry for over 30 years in Cairns, Far North Queensland. Your Most Trusted Cairns Car Rental Company. Searching for “Car Rental Near Me”? Don’t look anywhere else, We Offer Cheap Rental Car Deals!